Shipping & Delivery

 

1. Customer should inform CAKEBAR and its staff of any order required to be delivered on a specific or fixed time outside of our set time range. Additional charge will be imposed for such request at the discretion of CAKEBAR.
   
   
2. For purchases of S$130 and above, customers are entitled to free delivery within the selected delivery time slots of 10:00am – 3:00pm or 4:00pm - 8:00pm.
   For specific delivery time requests (e.g., delivery at 2:00pm - 3.00 pm), please contact our Customer Service via WhatsApp at +65 9638 0010 at least 72 hours prior to the scheduled delivery. Additional delivery charges may apply.
   
   
3. For purchases below S$130, a delivery fee will be charged based on the delivery location entered during the online self-ordering process. Delivery will be scheduled within the selected delivery time slots of 10:00am – 3:00pm or 4:00pm – 8:00pm.
   For specific delivery time requests (e.g., delivery between 2:00pm - 2:30pm), please contact our Customer Service via WhatsApp at +65 9638 0010 at least 72 hours prior to the scheduled delivery. Additional delivery charges may apply.
   
   
4. Customer MUST notify CAKEBAR’s staff of any changes in date, time and/or any particulars for a delivery service via Whatsapp within 72 hours prior to the scheduled delivery.
   
   
5. Orders placed within 24 hours of the scheduled self-collection or requested delivery time are considered urgent orders. Any order amendments requested within this period are subject to an additional charges and availability. All amendments must be contacted us at least 10 hours before the scheduled self-collection or delivery time and are subject to confirmation by our team.
   
   
6. In the event customer failed to informed CAKEBAR of the any changes, CAKEBAR shall not be liable for any FAILED delivery nor guarantee freshness and completeness of foods due to prolonged or delayed in transporting the foods and exposure under inappropriate storage temperature and/or conditions.
   
   In the event of failed delivery such scenarios may include:
   a. The driver was unable to locate the address and attempted to contact the receiver, but no one answered the call. In terms of unclear addresses, lack of house numbers, etc.
   
   b. No one was home, and attempts to contact the receiver or buyer were unsuccessful. Guards refusing to sign off.
   
   We will make every effort to contact the receiver. For any single drop of cake delivery, the driver will only wait for a maximum of 10 minutes of buffer time. If the customer is unreachable or unavailable, the driver may leave the order at a suitable location where possible or return it to our store. The buyer will be responsible for all delivery costs, including any reattempted deliveries. 
   
   7. Additional charges may apply if customer requests to reschedule delivery date and/or time in less than 24 hours or after the original scheduled delivery time.
   
   8. No replacement, refund, discount, or any form of offer shall be allowed for any failure in delivery due to negligence of customer.
   
   9. Delivery to buildings (apartments, condominiums, malls, restaurants, hotels, hospitals, office tower etc.) that require security access may be out of scope of our delivery partner's services. Driver may hand over cakes at the drop-off point or lobby of the building to the customer, or any representative of the customer.
   
   10. Customer shall ensure a person is available at the delivery address to collect the cake during his/her selected delivery date and time. CAKEBAR and its service provider shall not be responsible for failure of delivery, conditions of cakes in the event the recipient and/or his/her authorized representative in receiving the cakes is not available at the time cakes reaches the delivery address.
   
   11. Please separate the order if Delivery Date or Delivery Address are different for multiple item, else additional charges will apply after order placed.
   
   12. Delivery is subject to risks such as delays, damage, or changes in the cake’s condition during transit. For important orders or special occasions, we strongly recommend self-collection at our physical outlets to minimize such risks.
   
   

Shipping Policy

Disclaimer

We have no refund once the sales of items delivered, under exceptional, we will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Any changes in delivery date and time if to make MUST notify and confirm with our staff using Whatsapp or call in 72 hours before scheduled delivery, in otherwise for any FAIL delivery, we held no responsibility on the cake freshness due to pro-long hours in transporting to and flow / decision to abolish shipment / dispose of without any replacement.